Customer Testimonials

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DealerRater Jan 23, 2023

No appointment. Sale completed days ago. All employees took care of all my requests, quickly!

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DealerRater Jan 17, 2023

I was able to get in and out as promised. Friendly and professional service. I will use this dealership again.

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DealerRater Jan 4, 2023

Loved it! Clean, friendly and eager to satisfy. Had my car serviced. They were quick and returned my car cleaner than I gave it to them!

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DealerRater Dec 29, 2022

Great people taking care of your service needs. I brought my QX 30 in 1018.

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DealerRater Dec 19, 2022

I never write reviews but I just had to write about my salesman at Orange Park, Fl, Thomas Bouldin. His professionalism was superb! He met every need! Was never pushy and was very informative! He answered every question with no hesitation about my new vehicle I just purchased! Excellent salesman! Definitely an asset to INFINITI of Orange Park!

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Cars Nov 27, 2022

The dealership provided first class service, good demo of the products, and my SUV is exactly what I expected. Carley Shea, Eddie David, and James Pool excellent customer service.

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DealerRater Nov 23, 2022

GREAT SERVICE! It was a wonderful experience they made my transactions worth every moment. I will purchase another car in the future.

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Cars Sep 16, 2022

Excellent staff, professional, and friendly. The waiting area had an area where I could sit and study. I took avantage if Mocha coffe machine in the waiting area as well.

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DealerRater Sep 15, 2022

Roger has been handling the service of my car for years. It is the primary reason why I continue to support INFINITI. Service is more important because good, honest service keeps the car in great shape much longer. Roger's team is the best in the business.

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DealerRater Sep 13, 2022

Awesome Customer Service. My loaner car was top notch. I had to work and could not come to them to pick up my truck so they came to my job, picked up their loaner car and dropped mine off. It was a wonderful experience.

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DealerRater Aug 18, 2022

Best in class customer service and they genuinely care. I won't go anywhere else

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DealerRater Aug 14, 2022

All Infinity personnel were extremely courteous and were very customer focused. I definetly will return for my next service at Orange Park.

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DealerRater Aug 8, 2022

These guys were great start to finish. Friendly and forth coming on pricing. The car was delivered spotless and the salesman took plenty of time to explain the fun extras like Apple Play and the other loaded technology features. It's a great car. I'm glad the dealership was able to locate one for me.

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DealerRater Aug 5, 2022

I won't go to another shop to service my car again. They make it a true experience

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DealerRater Jun 12, 2022

Nice, courteous, professional, and knowledgeable service. The waiting area was clean and had water or coffee.

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DealerRater May 4, 2022

this is one of the very best service center every Roger was very helpful . he had a advisor to check out our navigation to help us better understand thank you so much good job

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DealerRater Feb 22, 2022

Well all I can say is they are the best.they treat people like they wanted to be treated.that goes a long way with me.they are my Angels 😇.

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DealerRater Jan 22, 2022

The service was great! There was no pressure, just wanted to make sure I got exactly what I wanted! Will recommend to family and friends! Thanks for everything!!!

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DealerRater Jan 5, 2022

My services advisor JOSEPH, was outstanding in keeping me updated on my vehicle repairs/ service.

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Cars Dec 29, 2021

We purchased our vehicle at Orange Park INFINITI Dealership and have all our service work completed there. We continue to get quality customer service/care and highly recommend them for all your service related needs.

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DealerRater Dec 8, 2021

Excellent service, communicated issue daily, repaired it within reasonable amount of time based on my issue.

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DealerRater Dec 6, 2021

Miranda Ritchey was very friendly and saw to all our needs while getting our car serviced. She kept us informed and was very helpful.

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Cars Nov 11, 2021

From the sales to service department, there has always been great care and a refreshing transparency shown. They are open to negotiations to get you closer to your needs. More importantly, they'll help protect your purchase by keeping it going strong with every service after. Although we're stationed here with the Navy and it can feel like we're stopping by this town, every time we come to Orange Park INFINITI it's like we're visiting family. Thank you manager in sales (Aris) and manager in service (Roger) for your support!

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DealerRater Nov 4, 2021

Exceptional service provided by the staff while I waited for my vehicle. Kept informed of the status of work being performed. Clean vehicle delivered within estimated time and cost.

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DealerRater Aug 4, 2021

We have been utilizing the service department at OP INFINITI for years. They are extremely knowledgeable and go above and beyond. They don't up sell you on services not needed just to make a buck. Highly recommend this dealership. Have never had a bad service experience.

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DealerRater Aug 4, 2021

Went the extra mile to find exactly what I wanted, new, blue and power lift gate, this is my first luxury car, and I love it and the way I was treated

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DealerRater May 25, 2021

Reliable service work performed to Infinity standards. Staff was courteous and informative, service mechanic was knowledgeable and made needed recommendations, and department provided a courtesy vehicle during the servicing. Overall, a good experience for a reasonable cost.

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DealerRater Apr 29, 2021

Purchased a Lexus ES350 from the pre-owned department and Brandon Litman. They offered me and exceptionally clean vehicle at a very fair price. They also paid what I consider to be top dollar for my Altima. Outstanding experience all around. - Paul M.

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DealerRater Apr 13, 2021

The Infinity dealership of Orange Park is amazing. The entire staff was professional, courteous and helpful in purchasing a new vehicle. We were not rushed in making any decision on the purchase. David and Scott have been most helpful after the purchase in answering any questions. It is a delight to deal with people who totally understand their product. We shall return!

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DealerRater Mar 3, 2021

Patrick really knows the ends and out of the Luxe and the Pure. He was polite and there was no pressure at all. I hope he is still there when I come back for my next Infinity.

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DealerRater Feb 16, 2021

Clean, efficient and friendly staff. Roger and his staff have always taken good care of my car and make my overall experience a very pleasant one

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DealerRater Jan 29, 2021

Julea and Roger are the dynamic duo that has your best interest in mind. They have repeatedly made my service experience exceptional and they are solely the reason I'm on my 6th INFINITI. They always welcome me in like family and the service mechanics always come out to me anytime I have a specific problem that I'm having issues with.

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DealerRater Nov 30, 2020

We were treated like family, and I have no doubt we will be back again for another car in the future. The staff was extremely accommodating to our needs.

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DealerRater Sep 24, 2020

Roger Sain and Julea Kanouh have always provided me with exceptional service. Overall my experiences at INFINITI of Orange Park have always been outstanding. Note I am very happy.

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Cars Sep 8, 2020

I just wanted give a special thanks to Myeed (sp) who was very attentive keeping me updated with the repairs of my car. He was so thought to pick me up from my job so that I can get a loaner until the repairs were completed. I truly appreciated your service of excellence. Thank -you, Ms. Murry

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DealerRater Sep 5, 2020

Julea Kanouh was very helpful. She always make sure everything is covered and I have all issues resolved. She is very knowledgeable about the products.

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DealerRater Sep 2, 2020

Outstanding Service every time i come in for service. My car seem to runs better every time i get it serviced. Keep up the great work!!!

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DealerRater Jul 25, 2020

Thank you Rob in financing and Stephanie in sales for making my experience great! I will strongly recommend my family members and friends to go visit INFINITI of Orange Park to make your next and future vehicle purchase!

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DealerRater Jun 15, 2020

Can’t ask for a better place to take my Q50. These guys are awesome from the front office to the back.. Keep up the great work guys and service always get a 5 star from me.

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DealerRater Jun 11, 2020

I have been extremely happy with INFINITI of Orange Park. I would not think of going anywhere else for service or to buy a car. All of the people I worked with were great so I do not want to mention names.

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DealerRater Aug 18, 2019

It was pleasure working with Adrian who is the General Manager of the INFINITI dealership in Orange Park. We received his undivided attention. He was very professional and knowledgeable. We would recommend him to others.

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DealerRater Sep 10, 2018

Words can’t explain my experience with Eddie this is my second car i bought with him and overall i can’t complain . Best dealership

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DealerRater Aug 9, 2018

Excellent attention and assistance from Ms. Kassilynn Sermons in the service department on my '17 Q70S which I had recently taken delivery of from a INFINITI dealer in Calif.

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DealerRater Feb 2, 2018

Polite non pushy salesman yet professional. Told him what I wanted and got it! They had the vehicle I wanted in the color I wanted

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DealerRater Jan 23, 2018

Steve was very friendly, helpful, suggestive, patient, professional and knowledgeable. He understood that I love INFINITI, but I did not feel they're affordable to purchase, so he found me a perfect car to lease.

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DealerRater Dec 29, 2017

We had a great experience!!!! Found what we wanted and left with it!! Steve was awesome!!!! Thank you all for making our experience as painless as possible!!!

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DealerRater Dec 19, 2017

Norman made it easy to buy a car. He really listened to me and my situation and gave me time to make the best decision possible for me and my family. I highly recommend him.

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DealerRater Dec 4, 2017

Everyone we worked with to buy my new INFINITI was professional and friendly. If you are interested in buying an INFINITI I would recommend shopping at Orange Park INFINITI!

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DealerRater Nov 10, 2017

My Sales person was Norman Rousell. And the ending of his last name sell is exactly what he did he and his team didnt stop working to find me the best deal to fit my budget on a new 2018 vehicle. They worked diligently to work for me and not themselves. And I definitely would tell anyone I know looking for a great deal on a new vehicle to go to infinity of Orange Park and ask for Norman Rousell.

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DealerRater Nov 7, 2017

Was treated with respect from first encounter. Very courteous and made sure that I was getting the exact car and features I was wanting.Did everything in a timely matter so that I didn't have to spend hours at a dealership.

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DealerRater Nov 4, 2017

They were a great company to buy from. Everyone was friendly. Not pushy. Accommodating. Honest. It was a fantastic car buying experience. I would recommend this dealership for anyone looking to buy a car. Such an easy transaction. Excellent follow up as well.

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DealerRater Oct 21, 2017

Excellent, Norman was very patient, thorough and knowledgeable. We had a very good experience with Norman and Rocky. They were very accommodating and it was a smooth process.

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DealerRater Oct 18, 2017

Awesome visit everyone friendly and knowledgeable treated us like family. Ed David took his time with us , very knowledge and patient 😁The manager that worked Sunday October 15th was great also they both did everything in their power to get us in another lease for the price I was comfortable with.

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DealerRater Oct 8, 2017

Great experience today car shopping at Orange Park INFINITI. Eddie and Scott were extremely helpful in showing me the QX 60. Beautiful car and they showed me all its features and benefits. They are extremely professional and my experience was superb!

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DealerRater Oct 3, 2017

I went to Orange Park INFINITI after Hurricane Iram claimed my vehicle. In a traumatic time, I met Norman, he's a great guy, very knowledgeable, super friendly, and easy to deal with! He did work!! He gave me great service and I would come back to buy my next car from him. ~Forrest Forever

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DealerRater Sep 30, 2017

Norman was a straight shooter which was very refreshing. He has a Great personality and enthusiasm....perfect fit for this occupation. INFINITI is lucky to have him.

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DealerRater Sep 30, 2017

Mr. Russell was exceptional professional and patent with handing my husband and I third INFINITI car buying experience. Great Employee and would come again to purchase!!

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DealerRater Sep 29, 2017

Norman is patient, attentive and very knowledgeable. I love his fun personality and will definitely recommend working with him whether you’re in the market for a car or not- he prepares you for what’s needed during the whole process. Thanks Norman

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DealerRater Sep 24, 2017

Went in to test drive an INFINITI Norman assisted with the Test drive he was very friendly and gave great advice. Enjoyed working with him.

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DealerRater Sep 22, 2017

Outstanding customer service from the moment you walk in! Great friendly environment! They know how to get things done, can't beat the prices on new and used cars. Overall great dealership and the people that worked with me are the best.

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DealerRater Sep 17, 2017

I worked with Stephen Shingleton, great experience and helped get me into a great Jeep. I live 5 hrs away found the Jeep on Infinity of Orange Park on the web. The whole team there got me into the vehicle of my dreams and on the road 24hrs before Irma hit. Great dealership and Stephen is a awesome salesmen to work with.

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DealerRater Sep 17, 2017

Mr. Norman was very honest and trustworthy a person who has helped me with my family at the meeting also vital tips on my credit report not just trying to sale me anything help me in the best way possible

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DealerRater Sep 13, 2017

I would definitely be recomending to my friends and family. Wasn't pressured into a purchase like most dealerships. instead worked with me and the budget I had set. The whole INFINITI dealership was such a plessure! Never a dull moment. Eddie knew exactly what we wanted and made it happened. If you decide to check out INFINITI OF ORANGE PARK I would highly recommend you give it a go. Won't be disappointed! We are seriously happy with our new family vehicle.

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DealerRater Sep 8, 2017

I just wanted to jump on here and say it was a pleasure working with Norman Roussel at INFINITI. Norman is a great guy and I think he went above and beyond to help me with my new lease. Never felt pressured and felt I was always being told the truth. I highly recommend working with Norman on your next lease.

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DealerRater Sep 7, 2017

I visited INFINITI of Orange Park on Friday. I experienced an issue that had nothing to do with my reason for visiting before I arrived. Julea Kanouh & Melvin Jones worked with me until the problem was resolved. They provided excellent customer service throughout my time there. Maintenance was provided in a timely manner which is also important to me. Thank you Julea & Melvin.

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DealerRater Sep 4, 2017

Excellent customer service all around. Blaine made sure we got the best for our money! Made sure we knew about all of the Infiniti's incentives. Walked in looking to purchase a 2014, drive away in a 2017. Treated us like family & not just customers. We talked about our different options after he took the time out to get to know us! I would recommend this dealership to anyone looking for excellent customer service.

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DealerRater Sep 2, 2017

Worked with Blain and had a great experience. Great price on their car and fair price on my trade without playing any games. Great dealership

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DealerRater Sep 1, 2017

I had been looking for a couple of months for the right preowned Infinity G37, and the perfect car fell into my lap. As soon as I saw the car, I wanted it and was ready to buy. The asking price was way more that I was wanting to spend, but the staff at Infinity of Orange Park worked with me. Not as much as I would have liked Lol!! I am extremely happy though. Blaine was awesome to work with, and the entire staff is great. From sales to service to maintenance. Eddie, Bill, Adin, Sam, Kristine, Robert and ...

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DealerRater Sep 1, 2017

Awesome experience from the moment I walked in and I'm so glad I purchased my q50 form INFINITI of Orange Park. Eddie was an amazing salesperson, who did not pressure me at all. Also made sure I got all the features I wanted and made sure I understood the difference between all the different packages

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DealerRater Sep 1, 2017

They have always taken good care of me every time I brought my Fx35 in for service. Roger, one of the Service Managers and Jules at the service desk are great people to deal with. I will only go to this service station as I find them to be honest and very helpful.

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DealerRater Aug 31, 2017

Customer service is excellent! Everyone was willing to assist me in finding the perfect vehicle. They were willing to work with my budget. Recommend to friends and family. Awesome!

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DealerRater Aug 30, 2017

I really have enjoyed my new vehicle purchase from INFINITI of Orange Park! My salesman (Eddie) made the whole experience very comfortable and worry-free. He is an extraordinaire at his craft of selling vehicles and I couldn't have picked a better person to sell me a car! Sam, Roger, and Bill are the best, as well as everyone else at the dealership. I also had the pleasure of meeting more friendly staff during my car buying experience that made me feel at ease during my vehicle purchase. They were very concerned and accomodating during the entire process. I would ...

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DealerRater Aug 29, 2017

I dealt with Norman and his Manager Adin. They both were great. Very friendly and informed. I can't recommend them high enough! I will definitely be back in the future.

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DealerRater Aug 28, 2017

My experience was great. Stephen was very accomitive and knowledgeable in helping with my decision. I will recommend your service to friends and family for certain. Thank you !

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DealerRater Aug 28, 2017

This was the best experience we ever had in buying a vehicle no pressure at all the sales and service team were Great Steven shingleton did a great job delivering our vehicle he even took the time to bring additional paperwork to our house because of our schedules he's awesome Sam fakhouri did an awesome job in getting our financing Tim Pollack did an awesome job in making our experience at the dealership was wonderful couldn't have done any better roger sain and the service dept did awesome job detailing the vehicle and making it look super sharp ...

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DealerRater Aug 28, 2017

I had to get rid of my convertible and was a mess about it. Blain and his team were incredible and patient with me as we all worked together to get me into a new INFINITI. When I went back in to pick it up, Blain went all out for me in regards to presentation of the car since he knew I was having such a hard time letting go of my other car. And seeing my new car presented so beautifully really helped the transition. 🙂 Everyone at Orange Park INFINITI has been awesome. I would truly recommend them to ...

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DealerRater Aug 27, 2017

From the moment we arrived Stephen worked very hard to find us the perfect car. This was the best experience ever for purchasing a vehicle and would recommend this dealership to everyone looking to purchase a vehicle.

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DealerRater Aug 27, 2017

My husband and myself just bought a new car a year ago and it was totalled so we were looking for a new car and we came across Sam Blain and Bill at Infinity of Orange Park and their team work and professionalism got us both in new cars they understood our situation and how imperative it was for my husband and myself to have vehicles in a timely manner so we can get to work and provide for our family they are all extremely personable professional and knowledgeable I would highly recommend Infinity of Orange Park for so many ...

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DealerRater Aug 27, 2017

Very nice and knowledgeable. And understanding and no pressure to buy that day. Clean dealership needs a little more inventory but nonetheless good I would repeat

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DealerRater Aug 27, 2017

Eddie David is an exceptional sales consultant, professional and very kind. I highly recommend this dealership to friends and family, professional and friendly employees. Great experience!!

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DealerRater Aug 27, 2017

It was the car we was looking for the price was right. Very friendly and helpful staff. I would recommend my friend and family members to buy their next car here

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DealerRater Aug 27, 2017

I have bought vehicles other places in the past and its just the salesmen trying to make a dollar. At infinity of orange park blain moos was our salesman he actually took the time and we went and fount exactly what our family needed ,sam fakhouri got us to tge price we needed and bill in billing work out all the paperwork and found us someone to accept my credit. So as far as buying a vehicle our family wont need to go anywhere else thanks infinity of orange park and the guys for all the real help and not ...

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DealerRater Aug 25, 2017

Wonderful experience. Treated like a VIP through the entire process. Highly recommended! I live in Mobile, AL so a lot of groundwork was done remotely through emails and phone calls with Scott Branson. I was a bit nervous since I had to drive six hours one way and most interaction had been online. But from the time I arrived at the dealership Scott welcomed me. He introduced me to Stephen that took me on the test drive of my new car, showed and explained all the features to me, and even synced my phone. Then I was introduced to Bill ...

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DealerRater Aug 24, 2017

By far one of the nicest guys I've ever met.. I'm looking for a New Vehicle but still undecided on which one, Norman was very patient and did not make me feel like I had to leave with something right then. Thank you Norman!!

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DealerRater Aug 23, 2017

Great experience! Stephen was very helpful with the purchase of my new INFINITI qx50. I would highly recommend seeing stephen and the guys at infinity!

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DealerRater Aug 22, 2017

INFINITI of Orange Park was great to deal with. They are definitely very customer oriented and worked with us to get the car we needed. Our salesman, Stephen did a great job. Thanks to everyone!! The Micklers

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DealerRater Aug 22, 2017

My experience with Infinit of Orange Park was very good. I test drove the Q50 2 different times as I was narrowing down my car preferences. The salesmen were attentive and kind, not too overbearing as some can be. Stephen made sure I was taken care of and despite us not making a deal yet, he has been very kind in reaching out every few weeks. I would highly recommend this dealership.

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DealerRater Aug 21, 2017

The experience and salesmanship a that' I received was amazing. Stephen did an excellent job going over the vehicles and making sure that the vehicle was the one for me. After purchasing my new vehicle he continues to check in on me and my wife to ensure that we are satisfied with our purchases and to see how things are going with our new house. I would recommend Stephen and this establishment to anyone that is looking for an upgrade. I will continue to do business with him not only for my family but for friends that are looking for ...

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DealerRater Aug 21, 2017

Stephen did a great job! The whole staff was very helpful and made it an enjoyable experience😀 He even drove all the way over to my job so that I wouldn't have to come back to sign the rest of the papers💯

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DealerRater Aug 21, 2017

Everyone went above and beyond to get the car that I wanted and no one tried to change my mind when it was difficult to find.

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DealerRater Aug 21, 2017

We had a great experience from start to finish. Stephen and Adin went above and beyond to give us exactly what we wanted. We love our QX80! We would definitely go back in the future.

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DealerRater Aug 21, 2017

I Was looking into purchasing a Q50. I worked with Norman. He was not pushy, and became a new friend. I recommend, if you want to work with someone. Go work with him.

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DealerRater Aug 20, 2017

My experience purchasing a vehicle from Stephen was low stress. He was very knowledgeable and made my son and I feel right at home. I would definitely buy another vehicle from him.

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DealerRater Aug 20, 2017

I have purchased several cars over the years and I must say that this was the best experience so far. Both Scott and Stephen were pleasant to work with. All concerns were addressed and i was never left in the dark. I will definitely recommend others to them!

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DealerRater Aug 20, 2017

We got a wonderful Vehicke from this delaiedship and financed it. We are so grateful for all the sales and finance staff for helping us get a great vehicle and low payments. I did not feel like I was in a slick sales machine. It was honest and so helpful! Thank you so much for helping me buy a vehicle for my husband as a 25 yr anniversary gift!

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DealerRater Aug 18, 2017

My experience at Orange park INFINITI (Jacksonville) is by far the best experience I have had with any dealership so far. These people are friendly and professional. They responded to my needs, they were transparent with the fees, and delivered the car in a timely manner. Constructive critiscism would include more detailed explanations of certain maintenance packages. Overall I would rate my experience as a 9.5/10, I already recomended this dealership to many of my friends, and would like to specifically thank Scott and Norman for their business and going above and beyond for their customers.

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