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Jeffrey L
10 reviews
I recently had the pleasure of purchasing a brand-new INFINITI QX80 from HANANIA INFINITI Orange Park, and I can confidently say that the entire experience exceeded my expectations in every way. … More
stacey brown
Local Guide·257 reviews·1533 photos
4 months ago
Brought my vehicle in for routine maintenance and a tire repair. The repaired tire did not have air, even though was guaranteed air was put in. Got vehicle home, checked tire, no air ... Read More DealerRater - Apr 17, 2025
I purchased a 2019 Acura ILX 10/2024; however, less than 1 month later the car shut off while driving. My local Acura Service department was unable to identify the cause of the problem due to no service codes detected. 5 months later, the car shut off again while driving. I took the car to another Acura Service Department with the same outcome. I am afraid to drive this car! I previously owned a new 2005 Honda Civic for 19 years, until it started shutting off while driving. A co-worker highly referred Kelly Mabrey. I trusted his to advise me regarding this big purchase.
I notified him ... Read More DealerRater - Mar 29, 2025
Alesksandr Shafiyev is one of the worst sale associates I have ever met he is very unprofessional and lacks enthusiasm. He sold my son a used car, this was my son first car that he purchased on his own and this guy tried to hustle him. When I went with my son to pick up the car there were about 5 caution lights on from brake system to low tire pressure. So immediately I asked my son did he test drive the car his reply was no because he didn’t have his license at the time, so I asked the ... Read More DealerRater - Jul 29, 2024
Everyone from service to Kelly in finance were wonderful to deal with, when it came to purchase my new car! I highly recommend Hanania dealerships for all of your automobile needs 🙂
This is my 2nd time buying from this dealership, This time I went through Ron and had a great experience. Ron listened to me about my needs which made the buying process quite pleasant. I walked away with a brand new car that I Iove.
well, it looks like im done and now my husband will is too after getting my car serviced last week. Roger is no longer there. which is sad because he was always nice courteous and helpful. no other cars but me when i pulled into the service area. when i went inside i said hi first because the 2 new guys were busy doing paper work I said so no one comes out and greets you anymore? They said usually but busy with paper work oh so I guess paper work is more important then your customers. ok. then I go ... Read More DealerRater - Apr 24, 2024
Went in to check out a truck and sat down with our salesman ABDUL he was wonderful but the finance manager Mr. Hanania was horrible, We never even made it to the credit application before leaving. He is rude and judgmental and very racist. I will not buy a car from someone like this. Someone needs to teach him to never judge a book by a cover.
My wife and I had a great experience purchasing a vehicle this dealership. Our salesman Jerry was outstanding! We really were unsure of what we wanted to do, and they put our minds at ease and made the buying experience so much better than the norm. We would highly recommend buying a vehicle from them! Tom & Gwen Brown
I had a stellar experience with the vehicle I purchased. But watch out for the $4000.00 worth of up-charges. Also finance somewhere else and get better interest rates. Do you MATH before you sign anything. And don’t be leave anything your told other than there’s air in the tires. I love the vehicle but I got lowballed on my trade and forced to accept up-charges. Turned the advertised price upside down by $12,000 by the end of the deal. I do love my new vehicle but I really got the shot end.
If I could do it all again:
1. Sell ... Read More DealerRater - Mar 22, 2024
Tried to purchase 2 different vehicles from them during the course of a week.Dealing with Levi was very frustrating and misleading at times.Pretty sure one of the vehicles was never on the lot.Seems a certain degree of deception involved.Be on your toes. Greg, Ponte Vedra Beach
Dealership nice and Clean and quiet. They had coffee and water to drink. A place to sit and watch TV or go work on a computer of your own.
I have 2 INFINITI autos. and have used your service department many times, This time was a bad experience form lack of communication. I was told they would contact me during the day and I heard nothing. So when I called they said it had been looked at and they would be back in touch. I called again and they said it was being finished up. 30 minutes later they texted me it was ready for pick up. The next morning It would not start. This time when I called I was told to get it jumped and drive it to the ... Read More DealerRater - Aug 30, 2023
I received a good deal and good service during this process. It was very pleasant.
I honestly cant say I've ever had such a poor experience. Called the salesman and madean appointment to look at the car. Drove an hour and a half to find a filthy car sitting out front to test drive. Salesman was busy so he pawned us off to another salesman. After the test drive, 4 hours to do the paperwork. They don't bother to tell you about their 'Family Plan' that costs an additional $2500 and isnt optional until the deal is in front of you! The salesman said 'thats really the only profit they make.' Really!
My wife really ... Read More DealerRater - Jul 26, 2023
Great service very professional from the sales department to the service department. Hardly any negotiations to get the deal I wanted
This dealership is A1 for someone out of town I was very impress of how easy they make the process work for me.
I will never do business with this dealership again! This was the worst car buying experience ever!!!
Bought my Infinity in February and here it is June and I still don't have copies of the Bill of Sale that they were supposed to mail me. They also had me sign all the Paperwork twice because they drove the car and said the miles needed to Match. Someone put almost 900 miles on it from when I traded. Something definitely no right with that. I will be reporting this dealership to the Better Business Bureau. They need to be Audited!!!
Finance ... Read More DealerRater - Jun 6, 2023
THIS IS AN AWESOME TEAM, AND NEW MANAGEMENT IS PHENOMINAL! I WOULD DEFINITELY RECOMMEND TO ANYONELOOKING FOR A NEW OR USED VEHICLE!!!!
The service department was pleasant and professional. I felt like my car was in good hands. They returned it to me clean and running smoothly. Thanks again!
Started out great but quickly turned poor. I was about to purchase a very rare car from them and was ready to put a deposit down. However, when I reached out to let them know I was ready to do so I did not hear back anything from them for several days. Three days later when I followed up the car had sold even though I had been coordinating the details of shipping, etc. for over a week. Apparently if someone else shows up with a check in hand it doesn't matter and they will happily sell it out ... Read More DealerRater - Mar 15, 2023
Terrible communication from service. Also missed several items on our first visit. Not sure we will be back.
No appointment. Sale completed days ago. All employees took care of all my requests, quickly!
I was able to get in and out as promised. Friendly and professional service. I will use this dealership again.
Loved it! Clean, friendly and eager to satisfy. Had my car serviced. They were quick and returned my car cleaner than I gave it to them!
Great people taking care of your service needs. I brought my QX 30 in 1018.
I never write reviews but I just had to write about my salesman at Orange Park, Fl, Thomas Bouldin. His professionalism was superb! He met every need! Was never pushy and was very informative! He answered every question with no hesitation about my new vehicle I just purchased! Excellent salesman! Definitely an asset to INFINITI of Orange Park!
GREAT SERVICE! It was a wonderful experience they made my transactions worth every moment. I will purchase another car in the future.
They sold me a used car, it was damaged, they also sold me an extended warranty knowing it didn't cover anything. I hope this helps so that no more people are fooled.
Roger has been handling the service of my car for years. It is the primary reason why I continue to support INFINITI. Service is more important because good, honest service keeps the car in great shape much longer. Roger's team is the best in the business.
Awesome Customer Service. My loaner car was top notch. I had to work and could not come to them to pick up my truck so they came to my job, picked up their loaner car and dropped mine off. It was a wonderful experience.
First let me say. The service dept reps are the definition of customer service. I give them 10 out of 10.
The sales department started out great, but then turned on me before a week of dealing with a car I purchase from them. So, this car have some issues I decovered and service verfied, but the sale Mgr Eddie, tells me I bought it "as is" and he will not authorize any repair of the ball joint and some other mechanical defectors. I. He said assumed those damages and repairs when I bought the car from them. I asked ... Read More DealerRater - Sep 3, 2022
Best in class customer service and they genuinely care. I won't go anywhere else
All Infinity personnel were extremely courteous and were very customer focused. I definetly will return for my next service at Orange Park.
These guys were great start to finish. Friendly and forth coming on pricing. The car was delivered spotless and the salesman took plenty of time to explain the fun extras like Apple Play and the other loaded technology features. It's a great car. I'm glad the dealership was able to locate one for me.
I won't go to another shop to service my car again. They make it a true experience
Nice, courteous, professional, and knowledgeable service. The waiting area was clean and had water or coffee.
this is one of the very best service center every Roger was very helpful . he had a advisor to check out our navigation to help us better understand thank you so much good job
Well all I can say is they are the best.they treat people like they wanted to be treated.that goes a long way with me.they are my Angels 😇.
The service was great! There was no pressure, just wanted to make sure I got exactly what I wanted! Will recommend to family and friends! Thanks for everything!!!
My services advisor JOSEPH, was outstanding in keeping me updated on my vehicle repairs/ service.
My sunglasses were missing and they never called back to discuss after it was reported. My fault for leaving them in car but come on!
Excellent service, communicated issue daily, repaired it within reasonable amount of time based on my issue.
Miranda Ritchey was very friendly and saw to all our needs while getting our car serviced. She kept us informed and was very helpful.
Exceptional service provided by the staff while I waited for my vehicle. Kept informed of the status of work being performed. Clean vehicle delivered within estimated time and cost.
We have been utilizing the service department at OP INFINITI for years. They are extremely knowledgeable and go above and beyond. They don't up sell you on services not needed just to make a buck. Highly recommend this dealership. Have never had a bad service experience.
Went the extra mile to find exactly what I wanted, new, blue and power lift gate, this is my first luxury car, and I love it and the way I was treated
Reliable service work performed to Infinity standards. Staff was courteous and informative, service mechanic was knowledgeable and made needed recommendations, and department provided a courtesy vehicle during the servicing. Overall, a good experience for a reasonable cost.
Purchased a Lexus ES350 from the pre-owned department and Brandon Litman. They offered me and exceptionally clean vehicle at a very fair price. They also paid what I consider to be top dollar for my Altima. Outstanding experience all around. - Paul M.
Buyer beware. Highly pressured sale of a new INFINITI. The vehicle was to be delivered to my home, but they said they didn't have time so I had to go pick it up late at night during a rainstorm. We were told the vehicle had several features that it does not have, which we discovered the morning after we signed the papers. At the same time we discovered that they didn't even wash it, inside or out. I contacted them immediately and their only solutions were to install aftermarket items that void the warranty, or trade it in ... Read More DealerRater - Apr 22, 2021
The Infinity dealership of Orange Park is amazing. The entire staff was professional, courteous and helpful in purchasing a new vehicle. We were not rushed in making any decision on the purchase. David and Scott have been most helpful after the purchase in answering any questions. It is a delight to deal with people who totally understand their product. We shall return!
Patrick really knows the ends and out of the Luxe and the Pure. He was polite and there was no pressure at all. I hope he is still there when I come back for my next Infinity.
Clean, efficient and friendly staff. Roger and his staff have always taken good care of my car and make my overall experience a very pleasant one
Julea and Roger are the dynamic duo that has your best interest in mind. They have repeatedly made my service experience exceptional and they are solely the reason I'm on my 6th INFINITI. They always welcome me in like family and the service mechanics always come out to me anytime I have a specific problem that I'm having issues with.
We were treated like family, and I have no doubt we will be back again for another car in the future. The staff was extremely accommodating to our needs.
Roger Sain and Julea Kanouh have always provided me with exceptional service. Overall my experiences at INFINITI of Orange Park have always been outstanding. Note I am very happy.
Julea Kanouh was very helpful. She always make sure everything is covered and I have all issues resolved. She is very knowledgeable about the products.
Outstanding Service every time i come in for service. My car seem to runs better every time i get it serviced. Keep up the great work!!!
Thank you Rob in financing and Stephanie in sales for making my experience great! I will strongly recommend my family members and friends to go visit INFINITI of Orange Park to make your next and future vehicle purchase!
Can’t ask for a better place to take my Q50. These guys are awesome from the front office to the back.. Keep up the great work guys and service always get a 5 star from me.
I have been extremely happy with INFINITI of Orange Park. I would not think of going anywhere else for service or to buy a car. All of the people I worked with were great so I do not want to mention names.
It was pleasure working with Adrian who is the General Manager of the INFINITI dealership in Orange Park. We received his undivided attention. He was very professional and knowledgeable. We would recommend him to others.
In the past, I’ve come across sons of accomplished businessmen who were brought into their father’s organization believing they’d earned their lofty positions regardless of their meager skills. Mark Hanania’s father is a highly accomplished man, having accumulated eighteen brand franchises including Audi, Acura, Alfa Romeo, Buick, Chevrolet, FIAT, Ford, Genesis, GMC, Hyundai, INFINITI, Maserati, Mitsubishi, Porsche, Subaru, and Volkswagen. Additionally, Mr. Hanania’s auto group ventured out of the Jacksonville market, opening Acura dealerships in Estero, Florida; Miami, Florida; Chattanooga, Tennessee; Birmingham, Alabama and Pittsburgh, Pennsylvania. Not too bad by any standards, though a bit ... Read More DealerRater - Jun 8, 2019
Traded in a QX50 for a QX 60 lease a month ago. I am now getting calls from our credit union that the QX50 loan was never paid off and that we are late on our payment. We have no idea who the lease company is or when the payment is due. They sent us new paperwork this week to sign. What happened to the paperwork we signed when we took possession of the QX60? Stay away as they are now affecting my credit. Bad news!Management never called us back.
Stay away from this place. They’re liars and totally unprofessional. After a few days of back-and-fourth communication, I setup an appointment to look at a car. When I arrived, it took them a while to “find the car,” but when they did, it suddenly was not in salable condition. I inquired to learn more, to only be told that the car was “struck by lightning” “ in the last storm we had.” I asked why they didn’t know that when I inquired about the car originally, to which he responded “we just find out.” Intrigued, I asked how did ... Read More DealerRater - Nov 30, 2018
Words can’t explain my experience with Eddie this is my second car i bought with him and overall i can’t complain . Best dealership
Excellent attention and assistance from Ms. Kassilynn Sermons in the service department on my '17 Q70S which I had recently taken delivery of from a INFINITI dealer in Calif.
Polite non pushy salesman yet professional. Told him what I wanted and got it! They had the vehicle I wanted in the color I wanted
So I receive an email from Scott Branson (internet sales manager) with a lease offer on a Q50 zero down with a $299 payment.
I respond to his email letting him know that I have 10k in negative equity and ask if we could work something out and still stay under 450 payments which he responds “ It’s close” and asks when I can come in. I email back and tell him that I don’t want to waste his time or mine and ask for reassurance that it’s close and of course he responds yes.
So today I go into ... Read More DealerRater - Jan 28, 2018
Steve was very friendly, helpful, suggestive, patient, professional and knowledgeable. He understood that I love INFINITI, but I did not feel they're affordable to purchase, so he found me a perfect car to lease.
We had a great experience!!!! Found what we wanted and left with it!! Steve was awesome!!!! Thank you all for making our experience as painless as possible!!!
Norman made it easy to buy a car. He really listened to me and my situation and gave me time to make the best decision possible for me and my family. I highly recommend him.
Everyone we worked with to buy my new INFINITI was professional and friendly. If you are interested in buying an INFINITI I would recommend shopping at Orange Park INFINITI!
My Sales person was Norman Rousell. And the ending of his last name sell is exactly what he did he and his team didnt stop working to find me the best deal to fit my budget on a new 2018 vehicle. They worked diligently to work for me and not themselves. And I definitely would tell anyone I know looking for a great deal on a new vehicle to go to infinity of Orange Park and ask for Norman Rousell.
Was treated with respect from first encounter. Very courteous and made sure that I was getting the exact car and features I was wanting.Did everything in a timely matter so that I didn't have to spend hours at a dealership.
They were a great company to buy from. Everyone was friendly. Not pushy. Accommodating. Honest. It was a fantastic car buying experience. I would recommend this dealership for anyone looking to buy a car. Such an easy transaction. Excellent follow up as well.
Excellent, Norman was very patient, thorough and knowledgeable. We had a very good experience with Norman and Rocky. They were very accommodating and it was a smooth process.
Awesome visit everyone friendly and knowledgeable treated us like family. Ed David took his time with us , very knowledge and patient 😁The manager that worked Sunday October 15th was great also they both did everything in their power to get us in another lease for the price I was comfortable with.
Great experience today car shopping at Orange Park INFINITI. Eddie and Scott were extremely helpful in showing me the QX 60. Beautiful car and they showed me all its features and benefits. They are extremely professional and my experience was superb!
I went to Orange Park INFINITI after Hurricane Iram claimed my vehicle. In a traumatic time, I met Norman, he's a great guy, very knowledgeable, super friendly, and easy to deal with! He did work!! He gave me great service and I would come back to buy my next car from him. ~Forrest Forever
Norman was a straight shooter which was very refreshing. He has a Great personality and enthusiasm....perfect fit for this occupation. INFINITI is lucky to have him.
Mr. Russell was exceptional professional and patent with handing my husband and I third INFINITI car buying experience. Great Employee and would come again to purchase!!
Norman is patient, attentive and very knowledgeable. I love his fun personality and will definitely recommend working with him whether you’re in the market for a car or not- he prepares you for what’s needed during the whole process. Thanks Norman
Went in to test drive an INFINITI Norman assisted with the Test drive he was very friendly and gave great advice. Enjoyed working with him.
Outstanding customer service from the moment you walk in! Great friendly environment! They know how to get things done, can't beat the prices on new and used cars. Overall great dealership and the people that worked with me are the best.
I worked with Stephen Shingleton, great experience and helped get me into a great Jeep. I live 5 hrs away found the Jeep on Infinity of Orange Park on the web. The whole team there got me into the vehicle of my dreams and on the road 24hrs before Irma hit. Great dealership and Stephen is a awesome salesmen to work with.
Mr. Norman was very honest and trustworthy a person who has helped me with my family at the meeting also vital tips on my credit report not just trying to sale me anything help me in the best way possible
I would definitely be recomending to my friends and family. Wasn't pressured into a purchase like most dealerships. instead worked with me and the budget I had set. The whole INFINITI dealership was such a plessure! Never a dull moment. Eddie knew exactly what we wanted and made it happened. If you decide to check out INFINITI OF ORANGE PARK I would highly recommend you give it a go. Won't be disappointed! We are seriously happy with our new family vehicle.
I just wanted to jump on here and say it was a pleasure working with Norman Roussel at INFINITI. Norman is a great guy and I think he went above and beyond to help me with my new lease. Never felt pressured and felt I was always being told the truth. I highly recommend working with Norman on your next lease.
I visited INFINITI of Orange Park on Friday. I experienced an issue that had nothing to do with my reason for visiting before I arrived. Julea Kanouh & Melvin Jones worked with me until the problem was resolved. They provided excellent customer service throughout my time there. Maintenance was provided in a timely manner which is also important to me. Thank you Julea & Melvin.
Excellent customer service all around. Blaine made sure we got the best for our money! Made sure we knew about all of the Infiniti's incentives. Walked in looking to purchase a 2014, drive away in a 2017. Treated us like family & not just customers. We talked about our different options after he took the time out to get to know us! I would recommend this dealership to anyone looking for excellent customer service.
Worked with Blain and had a great experience. Great price on their car and fair price on my trade without playing any games. Great dealership
I had been looking for a couple of months for the right preowned Infinity G37, and the perfect car fell into my lap. As soon as I saw the car, I wanted it and was ready to buy. The asking price was way more that I was wanting to spend, but the staff at Infinity of Orange Park worked with me. Not as much as I would have liked Lol!! I am extremely happy though. Blaine was awesome to work with, and the entire staff is great. From sales to service to maintenance. Eddie, Bill, Adin, Sam, Kristine, Robert and ... Read More DealerRater - Sep 1, 2017
Awesome experience from the moment I walked in and I'm so glad I purchased my q50 form INFINITI of Orange Park. Eddie was an amazing salesperson, who did not pressure me at all. Also made sure I got all the features I wanted and made sure I understood the difference between all the different packages
They have always taken good care of me every time I brought my Fx35 in for service. Roger, one of the Service Managers and Jules at the service desk are great people to deal with. I will only go to this service station as I find them to be honest and very helpful.
Customer service is excellent! Everyone was willing to assist me in finding the perfect vehicle. They were willing to work with my budget. Recommend to friends and family. Awesome!
I really have enjoyed my new vehicle purchase from INFINITI of Orange Park! My salesman (Eddie) made the whole experience very comfortable and worry-free. He is an extraordinaire at his craft of selling vehicles and I couldn't have picked a better person to sell me a car! Sam, Roger, and Bill are the best, as well as everyone else at the dealership. I also had the pleasure of meeting more friendly staff during my car buying experience that made me feel at ease during my vehicle purchase. They were very concerned and accomodating during the entire process. I would ... Read More DealerRater - Aug 30, 2017
I dealt with Norman and his Manager Adin. They both were great. Very friendly and informed. I can't recommend them high enough! I will definitely be back in the future.
My experience was great. Stephen was very accomitive and knowledgeable in helping with my decision. I will recommend your service to friends and family for certain. Thank you !
This was the best experience we ever had in buying a vehicle no pressure at all the sales and service team were Great Steven shingleton did a great job delivering our vehicle he even took the time to bring additional paperwork to our house because of our schedules he's awesome Sam fakhouri did an awesome job in getting our financing Tim Pollack did an awesome job in making our experience at the dealership was wonderful couldn't have done any better roger sain and the service dept did awesome job detailing the vehicle and making it look super sharp ... Read More DealerRater - Aug 28, 2017
I had to get rid of my convertible and was a mess about it. Blain and his team were incredible and patient with me as we all worked together to get me into a new INFINITI. When I went back in to pick it up, Blain went all out for me in regards to presentation of the car since he knew I was having such a hard time letting go of my other car. And seeing my new car presented so beautifully really helped the transition. 🙂
Everyone at Orange Park INFINITI has been awesome. I would truly recommend them to ... Read More DealerRater - Aug 28, 2017